Minimum Order Policy
Alpha Source maintains a minimum order requrement of $50.00. Shipping & Handling charges do not apply towards the minimum order requirement. 

Order Cancellation Policy
For special orders, blanket orders of custom-made products the order is not cancellable. For all other orders, the order may be canceled prior to the product being selected for shipment. 

Exchange Policy
For products sold on an "Exchange" basis, an identical exchange product must be returned to the Alpha Source within 15 days of the ship date. Failure to return will result in an invoice for the core charge which can be as much as 100% of the product price. Exchange products are identified at the time of sale and noted on all invoices. 

Restock Policy
Alpha Source may allow the restocking of products up to 3 days from the product deliver date to the original address, unless otherwise specified at the time of sale. No restock credit will be issued for:

  • A Purchase Order less than $150 (USD); Shipping & Handling charges do not apply.
  • Special orders, blanket orders or custom-made products;
  • OEM sealed products where the seal has been broken.

All Restocks Require:

  • Notification to Alpha Source of the intent to restock the part within 3 days of the product delivery date;
  • A valid RMA number;

Please contact the Alpha Source Customer Service staff at (414) 760-2222 for notification of the restock intent and to request a RMA number.

If the product is returned with a valid RMA number to Alpha Source within 15 days of the notification of intent to restock the product and passes the Alpha Source Quality Assurance Inspection, the following restock credit will apply: Unopened: 75% restock credit. Opened (unused/undamaged): 50% restock credit.

No credit will be issued for any products returned to Alpha Source after 15 days of the notification of intent to restock the product.

Warranty Policy
Alpha Source warrants its New products against any manufacturing defects to the applicable term of the manufacturer. For all Refurbished, Repaired, or Harvested products, the warranty period will be specified at the time of sale. 

All Warranty Claims Require:

  • Notification to Alpha Source of the warranty claim within the applicable warranty period;
  • A valid RMA number requested within the applicable warranty period;
  • The return of the product to Alpha Source within 15 days of the issuance of the RMA;
  • A technical validation performed by Alpha Source once the product has been recieved;
  • The purchase of a warranty replacement product.

Please contact the Alpha Source Customer Service staff at (414) 760-2222 for notification of the warranty claim and to request a RMA number. 

No credit will be issued for any products returned to Alpha Source after 15 days of the warranty claim notification. 

Limitations on Warranty
Warranty adjustments will only be considered if a product fails or becomes inoperative within the published technical performance, and is used under "normal intended usage." Use of the product under "other than normal intended usage" shall void the warranty. Additionally, the warranty does not apply to any loss, damage, failure and/or malfunction relating in any way to shipping, storage, accident, abuse, misuse, alteration, equipment malfunction, or breaking of any seals on the product. The entire obligation of Alpha Source under this warranty is to repair or replace the defective products, or at its option, to issue credit or refund. In no event shall Alpha Source be liable for consequential or special damages. 

Shipping Policy
All products shall be shipped FOB Origin with prepaid freight at customer's expense, and title and risk of loss shall pass to customer at that point. 

Return Shipping
To insure proper handling all products must be returned freight prepaid to Alpha Source with a valid RMA number, in the format below:

Alpha Source Inc.
ATTN: RMA#_______
6619 W. Calumet Road
Milwaukee, WI 53223-4186

 

 

Territory Restriction

Under no circumstances shall customer, directly or indirectly, (i) promote, advertise, offer for sale, or sell any products purchased from Alpha Source to any person or entity located outside of the 50 states of the United States of America and the District of Columbia (collectively, the "Territory"), or (ii) ship or use any products purchased from Alpha Source, or allow the products to be shipped or used, outside the Territory, in each case except as may be approved in advance and in writing by Alpha Source. Any customer in violation of this provision will indemnify Alpha Source for any and all claims, suits, proceedings, losses, damages, liabilities, costs and expenses that arise form or relate to such violation of this provision.

Panasonic Product Notice

Panasonic batteries, including those sold through Alpha Source, are not intended for use in critical medical equipment. By purchasing Panasonic batteries through Alpha Source, the Customer acknowledges agreement with the aforementioned statement.