To Our Valued Customers,
As the world continues to monitor COVID-19 (coronavirus), Alpha Source Group and our affiliate companies – Alpha Source, BC Technical and Medical Optics – are taking preemptive measures to minimize the impact on patients, caregivers, facilities and our employees.
We are closely monitoring actions and communications at a local, national and global level. This includes reviewing official statements made by recognized healthcare authorities such as the Centers for Disease Control (CDC) and the World Health Organization (WHO).
In accordance with our business continuity plan, we recently created a COVID-19 Task Force which is responsible for guiding our response to this evolving situation. Rest assured that we will communicate updates and notify you of any necessary steps to maintain continuous service and ensure the health and well-being of our staff and yours.
Here are few plans that our task force is currently implementing:
- Adjusting our travel policy and encouraging employees to work remotely as much as possible to protect the health of our employees and yours.
- Instructing employees to take precautions with their own health such as:
- Regularly washing hands.
- Avoiding shaking hands.
- Staying at home if not feeling well.
- Notifying guests and visitors to our facility of our updated office access policy.
- Retraining all ASG employees on PPE best practices.
- Advising field engineers / technicians to check-in with appropriate facility departments and related personnel prior to arriving at service appointments.
We are committed to maintaining normal business operations. Currently, there are no disruptions in our supply chain, so we continue to deliver service and parts as usual.
Additionally, we will respond to your service requests as quickly as possible while also complying with your policies regarding facility access and PPE practices. Concern for the safety and well-being of everyone involved is our utmost concern.
As we all navigate these challenging times, please know that you have our ongoing support and commitment.
Richard Springer, Jr.
President and CEO, Alpha Source Group
About Alpha Source Group
Alpha Source Group is a next-generation service partner that’s reinventing technical services, depot services and parts supply chain in the healthcare industry. Our breadth of healthcare segments served, depth of capabilities, and scale allow us to deliver service and parts, better and faster to our customers. The companies under the Alpha Source Group umbrella include Alpha Source, BC Technical and Medical Optics. Each organization brings its specialty in biomed, surgical or imaging solutions to create a comprehensive set of capabilities. We pride ourselves on the “3F Model” – fast, flexible and friendly. Modalities serviced include PET, PET/CT, CT, MRI, NM, SPECT & SPECT/CT, BMD, and Ultrasound. The company is headquartered in Milwaukee, Wis. For more information, visit alphasourcegroup.com or call 800-654-9845.
About Alpha Source
Alpha Source provides solutions to extend the life of medical equipment for health care customers and their equipment repair providers. A unique blend of OEM quality and Independent Service Provider flexibility, Alpha Source delivers four distinct, ISO certified and FDA registered offerings: a nationally scaled imaging service division, depot repair operations, manufacturing of OEM quality medical battery packs, and distribution and logistics of over 60,000 SKUs of biomed parts, supplies and accessories. Alpha Source also acquired Medical Optics, a scope repair company located in south Florida, in early 2017. The company is headquartered in Milwaukee, Wis. and owned by private equity sponsor, Baird Capital.
For a complete company description, visit alphasource.com or call 800–654–9845.
About BC Technical
BC Technical was founded in 1995. Its comprehensive expertise in all major OEM medical imaging systems includes the latest PET, PET/CT, SPECT, SPECT/CT, CT and MR technologies. Offering the same level of resources, expertise and quality expected from large OEMs, with the added flexibility and value of smaller independent service organizations, they are in a category by themselves. BC Technical provides nationwide on–site service in all 50 states and personal technical/clinical support—all with uncompromised reliability, quality and value.
For more information, visit bctechnical.com.
About Medical Optics
Medical Optics, a brand under Alpha Source Group, is the industry leader for power equipment, endoscope and instrument repair. Their service technicians handle every piece of equipment with expert precision and unparalleled care at at Medical Optics’ state-of-the art facility. They adhere to the highest standards of excellence and provide reliable service to clients worldwide.
For more information, visit medicaloptics.com.
About Baird Capital
Baird Capital makes venture capital, growth equity and private equity investments in strategically targeted sectors around the world. Having invested in more than 300 companies over its history, Baird Capital partners with entrepreneurs and, leveraging its executive networks, strives to build exceptional companies. Baird Capital provides operational support to its portfolio companies through teams on the ground in Asia, a proactive portfolio operations team and a deep network of relationships, which together strive to deliver enhanced shareholder value. Baird Capital is the direct private investment arm of Robert W. Baird & Co.
For more information about Baird Capital, please visit BairdCapital.com or contact Michael Bernstein, Partner, o: 312–609–4671, c: 414–659–5423.